Customer Service in Care Homes

This customer service course is aimed at those who work in a customer facing role in a care home.

Course Length. 3.5 hours

Introduction

This half-day course is ideal for those who work in a customer facing role in a care home.

Course Contents

Customer service
Who are customers
Communicating effectively
Attitude
Skills for customer service
What to customers want?
Greeting customers
Hello my name is….
Establishing rapport
Following, questioning and reflective skills
Telephone skills
Written communication
Positive organisational image
Presentation and manner
First impressions
Service standards
F.I.S.H. Philosophy
Customers with special needs
Dealing with difficult behaviour
Customer attitudes

Course Outcomes

Your staff will be equipped with all the relevant knowledge and an understanding of how to deal with customers whether this is face to face, over the phone, or on an email.